For quotes, comments, questions, or any other general information please use the email address below.
Sales@NorthStarFlags.comIf there is a problem with the order you received, keep the product and original container with original packing and call us immediately at
800-958-3009.
Most orders within the continental U.S. are shipped Confirmed Priority mail through the United States Post Office or UPS Ground. Most stock items ship within 24 to 72 hours, during busier times of the year it may be up to 5 business days. If you need to recieve your products in a certain time frame, feel free to give us a call at 800-958-3009 and we will do everyhting we can do to make it. Please allow an additonal 6 business days for delivery (depending on where you live). If an item on your order is out-of-stock or will be delayed in leaving our office, you will be notified.
Some items may require additional handling charges If your order will require a greater amount for shipping and handling, you will be contacted to approve the expense prior to shipment.
All stock items carry a 30 day money-back guarantee.
Returns will only be accepted if the merchandise is damaged. You must call for return authorization #. Customer pays return shipping.
All merchandise returned is subject to a 15% re-stocking fee. International Shipping
NorthStar also ships internationally. All International and Canadian orders will be quoted a shipping and handling price via email. You must approve the cost prior to your order being shipped.
