YOU are the reason we are in business and we don't take that lightly. We still believe in and follow the Golden Rule. We are constantly looking for bways to make your experience with NorthStar better. We have knowledgeable & trained professionals that are just 30 seconds away with a phone call. You'll never have to leave a message for us to call you back ( unless of course it's after business hours). From start to finish, we are here to help you on any project you may have. Whether it be 1 custom miniature flag or 500 custom tents, we will make sure that your are completely satisfied before we begin the production process. Simply put, you can trust that NorthStar will be there when you need us!
We take pride in what we make and it shows! We want you to be so impressed that you tell your family, friends and maybe some random person you meet in the grocery store how awesome NorthStar is. If you can't do that, we haven't done our jobs. Although we go to great lengths to make sure everything is perfect we know from time to time there is going to be unforeseen issues, after all, we are human. In the unlikely event that you aren't satisfied in any way with your custom product and it is our mistake, just call within 30 days of your purchase to let us know and we will make it right. Easy Peezy!
Everybody loves free shipping right? Well so does NorthStar! That's why we offer free economy shipping in the continental US on all custom items totaling $100 or more. If you need it sooner, no problem. There are expedited options available at an additional charge. Please keep in mind, economy shipping may add 5 to 10 days to the final delivery time to your product. This offer cannot be combined with any other offers and shipping courier used is at the sole discretion of NorthStar Flag & Flagpole Co. This offer excludes over size items.
110% Price Match
We are so sure we have the best pricing anywhere that if you find a better price we will match that price plus give you an additional 10% of the difference in cost. NorthStar Flags will match any competitor's online everyday price for in-stock, identical products. We cannot match sale prices or prices advertised on Amazon, eBay, Etsy, Craigslist, Ali Express and auction sites or closeout/discount sites. Price Match Guarantee cannot be combined with other offers. Please note: our Online Price Match Guarantee excludes shipping charges. Call customer service at 800-958-3009. Please be prepared to provide a valid quote from our competitor listing price, type of material used and hardware construction. Thanks!
Fast Production Times
We understand that sometime you need it fast! We are here to help! Contact us at 800-958-3009 and we will do everything in our power to meet your deadline. Please keep in mind that quantity, size, availability, weather, time of year, machine malfunction, artwork provided and proof approval may affect that time frame. Over the years, it has been our experience that a standard production time of 5 to 7 business days (after proof approval) and 7 to 10 business days for custom tents ( after proof approval) doesn't arbitrarily create an atmosphere that sacrifices quality for speed. We want to get it right for you the first time. Stock items (not custom) usually ship out within 2 business days. We do not work on weekends or holidays so please keep this mind when ordering. Our current holidays are New Years Day, Memorial Day, Independence Day, Thanksgiving Day & Thanksgiving Friday and our Annual Christmas Shutdown. Family is important us so we want to make sure everyone here can spend time with their loved ones at that important time of the year. That closing varies from year to year and will be posted on our website.
Quality is one of the cornerstones that we built our company on. At NorthStar finding the best materials on the market to produce your custom items is something we take great pride in. Testing a material for 18 months before we put it into production use is not uncommon. We want to make sure it has all the characteristics we look for to give you the best possible custom item. Strength, longevity, color retention and element exposure are just a few of the reasons we choose one material, one piece of hardware and even one style of thread over another. We go thru great lengths to make sure your getting only the finest custom flags, banners, trade show displays, retractable banners , tents and table banners in the industry.
That's right, let your imagination go wild! With investments in the latest textile printing machines, software enhancements and the best employees around, choosing unlimited colors, pictures and text gives you the confidence to be as bold as you would like without the worries of cost. Technology has allowed us to make huge strides in color accuracy, print quality and ink penetration. What does all this mean to you? Freedom to express your self in any way you want without the constraints of having to choose colors over creativity!