Most of our stock & custom products are made to order and are non-returnable. If we have made a mistake then we will gladly fix it, within 30 days of purchase. Color variations from screen to actual printed colors may occur. If you're not sure about how a color will print, please call us before ordering and we will be happy to assist you. Please allow 3 to 5 business days for production on stock items. On custom flags please allow 6 to 8 business days. If you need them sooner, please call us and we'll see what we can do 800-958-3009. Thanks !
For quotes, comments, questions, or any other general information please use the email address below.
If there is a problem with the order you received, keep the product and original container with original packing and call us immediately at 800-958-3009.
Most orders within the continental U.S. are shipped Confirmed Priority mail through the United States Post Office or FedEx. Paying shipping charges or using a shipping calculator from a specific carrier on our website does not guarantee one carrier over another. Orders will be shipped using either carrier at our discretion. NorthStar Flags turns over possession of the product when picked up. We do not guarantee shipping times , unless expedited shipping is requested but will work with you and our carriers to get the product to you in a timely manner.
Most stock items ship within 24 to 72 hours (Orders placed after 1:00 pm will ship the next business day.), during busier times of the year it may be up to 5 business days. If you need to receive your products by a specific date, please give us a call at 800-958-3009. We will do everything we can to make your deadline. Please allow an additional 6 business days for delivery (depending on where you live). If an item on your order is out-of-stock or will be delayed in leaving our office, you will be notified.
Some items may require additional handling charges If your order will require a greater amount for shipping and handling, you will be contacted to approve the expense prior to shipment.
All stock items carry a 30 day money-back guarantee. Returns will only be accepted if the merchandise is damaged. You must call for return authorization #. Customer pays return shipping.
All merchandise returned is subject to a 15% re-stocking fee.
NorthStar also ships internationally. All International and Canadian orders will be quoted a shipping and handling cost. This cost will be discussed with you prior to shipping. You must approve the cost prior to your order being shipped. There may be additional duties & taxes associated with an international order. It is the sole responsibility of the buyer to cover all these costs. Ideally we would like to be able to tell you these charges up front. Unfortunately that is not possible as we ship all over the world and it would be impossible to know the duties and taxes for over 300 countries. We apologize for any inconvenience this may cause and ask you to contact your local tax and duties office for this information prior to ordering. Thank you for your attention to this detail.